Corporate Responsibility

We believe that building a sustainable business is the key to a better future. By setting a positive example, we hope to inspire others – businesses and individuals – to work together and create positive change. Learn about our three core focus areas:

Youth Empowerment Program

LoyaltyOne’s Community Investment strategy is focused on empowering marginalized youth in Canada. LoyaltyOne’s Youth Empowerment Program consists of four pillars: Basic Needs, Education, Employment, and Leadership.  

By partnering with charitable organizations doing great work in our communities, our goal is to invest $3 million dollars in youth causes and improve the lives of over 100,000 youth by 2020.

Click here to learn more.


In 2016, we raised $375,000 through our Holiday Cheer Drive for charities

Our efforts in 2016 translated into volunteering:


Total non-working hours by associates


Total hours during work hours


Total hours across the organization

At CommunityOne week alone, we served more than 40 charities at 42 volunteer events in our communities with 4,132 volunteer hours.


What's CommunityOne Week?

Giving back to the communities that we live and work in has been a defining part of LoyaltyOne throughout our 20-plus year history. As we continue to grow across the globe, so do our initiatives.

CommunityOne Week began as a means to provide associates with the opportunity to volunteer to enrich our local communities. Associates from across Canada, the US, UK, and Netherlands have the opportunity to volunteer in support of the social causes they are most passionate about.

Watch the 2016 CommunityOne Week video >

We're inspiring our associates and the business community

Purchasing green energy
In 2015, by purchasing green electricity and natural gas from Bullfrog Power at our Toronto, Calgary, and Mississauga offices, we were able to achieve a carbon dioxide (CO2) reduction of 873 tonnes.

Reducing our harmful impact
LoyaltyOne’s head office is LEED® Gold, a major achievement and result of collaboration between LoyaltyOne and our building property manager.

Smarter commuting
Associates have access to a sustainable fleet of autoshare vehicles, discounted TTC passes, and bike racks (and on-site shower facilities) to reduce their own carbon footprint.

Mississauga Customer Care Centre
At the time of construction, it was the largest solar rooftop panel project in Canada with 800 photovoltaic panels. To date, our 50,000 square-foot facility has generated over 1,000,000 kwhs of solar electricity, resulting in more than 740,000 kgs of CO2 being avoided.