The Customer is Here. Where are you?

November 19, 2013

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From omnichannel strategies to the loyalty implications of Little Monsters, the latest issue of COLLOQUY magazine takes its loyalty lessons from some of the savviest marketers on the frontier. Macy’s, U.S. Bank and Delta Air Lines all share their strategies for maximizing loyalty through omnichannel strategies, while the heads of Orbitz.com discuss how they planned and launched the new Orbitz Reward program. We also include a special feature by Jackie Huba, author of the book “Monster Loyalty,” which details how Lady Gaga builds fanatical loyalty.

Customer Experience

Loyalty

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Airlines

CX

FI

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The Customer is Here. Where are you?

Aug 27, 2018, 15:17 PM
From omnichannel strategies to the loyalty implications of Little Monsters, the latest issue of...
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Publication date : Nov 19, 2013, 00:00 AM

From omnichannel strategies to the loyalty implications of Little Monsters, the latest issue of COLLOQUY magazine takes its loyalty lessons from some of the savviest marketers on the frontier. Macy’s, U.S. Bank and Delta Air Lines all share their strategies for maximizing loyalty through omnichannel strategies, while the heads of Orbitz.com discuss how they planned and launched the new Orbitz Reward program. We also include a special feature by Jackie Huba, author of the book “Monster Loyalty,” which details how Lady Gaga builds fanatical loyalty.

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  • Airlines
  • COLLOQUY Speaks
  • Customer Experience
  • CX
  • FI
  • Financial
  • Loyalty
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  • Magazine
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