Measuring the impact of your customers' experience

January 03, 2017

CS-MeasuringTheImpactOfYourCX

If improving customer experiences is a top competitive priority for the vast majority of brands and dissatisfied shoppers aren't afraid to defect, the margin for error is about to get slimmer for retailers.
 
To help a grocery retail client understand its customer journey and friction points, LoyaltyOne Consulting using advanced data analytics and provided actionable insights on how to:

  • Rank problem experiences and their financial impact;
  • Measure the likeliness of problem per segment;
  • Estimate the overall economic opportunity.


Download this case study 
to find out how LoyaltyOne and Verde Group were able to fix the grocer’s biggest customer experience issues and drive the highest ROI.

Customer Experience

Global Solutions

LoyaltyOne

Loyalty

Customer Analytics

Grocery

Retail

CX

Food Retail

Download Now

Measuring the impact of your customers' experience

Jul 6, 2018, 10:34 AM
If improving customer experiences is a top competitive priority for the vast majority of brands...
Youtube video url :
Featured : No
Gated content : Yes
Publication date : Jan 3, 2017, 00:00 AM

If improving customer experiences is a top competitive priority for the vast majority of brands and dissatisfied shoppers aren't afraid to defect, the margin for error is about to get slimmer for retailers.
 
To help a grocery retail client understand its customer journey and friction points, LoyaltyOne Consulting using advanced data analytics and provided actionable insights on how to:

  • Rank problem experiences and their financial impact;
  • Measure the likeliness of problem per segment;
  • Estimate the overall economic opportunity.


Download this case study 
to find out how LoyaltyOne and Verde Group were able to fix the grocer’s biggest customer experience issues and drive the highest ROI.

Tags :
  • Customer Analytics
  • Customer Experience
  • CX
  • Food Retail
  • Global Solutions
  • Grocery
  • Loyalty
  • LoyaltyOne
  • Retail
Categories :
  • Case Study
CS-MeasuringTheImpactOfYourCX-Thumb
Author :
Related Companies
Related Capabilities